Refund policy

We are Pour Naturalé strive to give you a great shopping experience. Pour Naturalé offers “Hassle-free 14-days Return Policy!”. This is limited to only those cases where a wrong product has been delivered, or the product you received has a leakage and is unusable.

We offer a full refund to buyers (deducting the suitable postage and handling charges) under the certain below mentioned conditions:

  • We ensure the products you get are the products you ordered. We offer a detailed preview of the products ordered in the Product Checkout page, one step before payments are made. It is the buyer’s responsibility to check for product accuracy during ordering. 
  • Refund will be provided by us if and only if the product that is received by the buyer is completely different from what they have ordered, or the product’s seal has been broken.
  • The returned product should reach us within 14 days of the placement of initial order.
  • The postal charges for returning the product to will have to be paid by the buyer.
  • FMCG products are subject to easy manipulation. Refund will be entertained, only if, the product along with its packaging is returned to us in completeness and there are no signs of unlawful tampering.
  • The decision to refund or not will be with us. Refund requests can be made by email to: E-mail :
  • Refund/ replacement for goods/ merchandise/products are subject to inspection and checking by us.
  • Damages due to ignorance, incorrect usage will not be covered under our Returns Policy.
  • Products ordered under Discount coupons and other promotional schemes may override ” Pour Naturalé’s 14 Days Returns Policy.”
  • Refund mode for Both Partial and Full Refunds is always same as the payment source, i.e the payment mode/ account you paid from.